1. About PlayRoomAU
PlayRoomAU.com is the website of PlayRoomAU, an Australian entertainment and hospitality brand with information about physical venues, social spaces, events, membership, hospitality and dedicated adult gaming areas available at selected locations.
The website is informational. It does not operate an online casino, accept online wagers, hold customer gambling balances, process gambling deposits or withdrawals, or provide playable real-money slot games.
2. Acceptance of Terms
These Terms & Conditions govern your use of PlayRoomAU.com. By accessing or using the website, you agree to use it in accordance with these terms and with applicable law.
If you do not agree with these terms, you should stop using the website. Additional terms may apply to particular venue services, promotions, memberships or events and will apply alongside these website terms where relevant.
3. Eligibility
You may browse general venue and hospitality information where legally permitted. Access to gaming-related content and gaming areas is restricted to people who satisfy applicable age and venue-entry requirements.
You are responsible for ensuring that your use of the website is lawful in the place from which you access it and that information you submit through forms is accurate and not misleading.
4. 18+ Restrictions
Gaming-related content on PlayRoomAU.com is intended for adults aged 18 and over. Entry to physical gaming areas is subject to applicable Australian laws, venue policies and identification requirements.
Age acknowledgement on the website does not guarantee entry to a venue or gaming area. Venue staff may request acceptable identification and may refuse access where age, identification, conduct, licensing or responsible-gambling requirements are not satisfied.
PlayRoomAU does not encourage minors to engage with gambling-related content or promotions.
5. Website Purpose
The website provides information about PlayRoomAU locations, facilities, hospitality, events, memberships and adult gaming areas. Content is intended to help visitors understand what may be available before visiting a physical venue.
Nothing on PlayRoomAU.com is financial advice, gambling advice or a representation that gambling will produce a profit. Gambling outcomes are uncertain and losses are possible.
Website forms are provided for enquiries and communications only and do not create a gambling account or wagering facility.
6. Venue Information
Venue information may include addresses, opening hours, contact channels, facilities, entertainment, hospitality options and gaming availability. These details can change due to operational, licensing, maintenance, safety or event requirements.
Before travelling, visitors should check current venue details if a particular facility, event, service or opening time is important to their visit.
Directions and maps supplied through third-party mapping services are subject to the mapping provider's data and terms.
7. Availability
Website access, venue facilities, gaming machines, events, hospitality services and member benefits may be unavailable, modified or suspended from time to time.
We may change website content, temporarily restrict access for maintenance or security, or adjust venue information without prior notice where reasonably necessary.
Specific gaming machine ranges and non-gaming facilities may differ between PlayRoomAU locations.
8. Membership
PlayRoomAU membership, where offered, is intended for eligible adults and may provide access to selected venue updates, hospitality benefits, invitations or other non-guaranteed member features.
Membership benefits can vary by venue and may be subject to additional eligibility rules, identification requirements, availability periods and venue-specific terms. Membership does not guarantee entry, service availability, gaming access, prizes or financial benefits.
We may suspend or cancel a membership where required by law, venue policy, security concerns, misuse or serious breach of applicable membership conditions.
9. Offers and Events
Promotions, hospitality offers and events may be subject to dates, capacity limits, participating locations, age restrictions and additional conditions stated with the relevant offer.
Unless expressly stated otherwise, an offer cannot be assumed to be available at every PlayRoomAU venue. Event schedules may change for operational or safety reasons.
PlayRoomAU does not guarantee gambling outcomes, winnings, payout levels or access to any specific gaming machine.
10. Responsible Gambling
Gambling should remain optional adult entertainment and should not be treated as a source of income. Visitors should set limits, keep track of time and spending, take breaks and avoid chasing losses.
Responsible-gambling measures, including venue-level self-exclusion processes, may apply according to the relevant venue and Australian state or territory requirements.
For practical guidance and support information, see our Responsible Gaming page.
11. Intellectual Property
Unless otherwise stated, the website design, branding, text, graphics, layout, icons and original content made available by PlayRoomAU are owned by or licensed to PlayRoomAU and are protected by applicable intellectual-property laws.
You may view and use the website for personal, lawful purposes. You may not reproduce, republish, sell, scrape, distribute, adapt or commercially exploit substantial parts of the website without permission, except where the law allows otherwise.
Third-party names, logos, maps, fonts or services remain the property of their respective owners.
12. Acceptable Use
You must not use PlayRoomAU.com in a way that is unlawful, fraudulent, abusive, disruptive or harmful to other users, PlayRoomAU or third parties.
In particular, you must not:
- attempt to gain unauthorised access to website systems or administrative areas;
- introduce malware, malicious scripts or automated attacks;
- submit false, misleading, threatening or unlawful content through forms;
- interfere with website availability or security controls;
- misrepresent affiliation with PlayRoomAU;
- use the website to facilitate unlawful gambling activity.
We may restrict access where reasonably necessary to protect the website, users or PlayRoomAU systems.
13. Third-Party Links
The website may link to external mapping services, social platforms, support organisations or other third-party websites. Those services are not controlled by PlayRoomAU and have their own terms, privacy practices and availability.
A link is provided for convenience or information and does not, by itself, constitute an endorsement of every statement, product or service on the external site.
14. Disclaimer
We aim to keep website information useful and current, but information may change between updates. To the extent permitted by law, the website is provided on an “as available” basis without a guarantee that every page, feature or third-party service will always be uninterrupted or error-free.
Information about gaming machines is descriptive only. It is not a promise of availability, winning probability, payout, return or financial outcome.
Nothing in these terms excludes rights or remedies that cannot lawfully be excluded under applicable Australian law.
15. Limitation of Liability
To the maximum extent permitted by law, PlayRoomAU is not responsible for indirect or consequential loss arising solely from use of, or inability to use, the website, third-party links or information that has changed after publication.
Where liability cannot lawfully be excluded or limited, these terms do not attempt to remove mandatory consumer or statutory protections.
Your use of physical venue facilities is also subject to the applicable venue rules, safety requirements and legal obligations in force at that location.
16. Changes
We may update these Terms & Conditions to reflect changes to the website, venue services, operational practices or applicable requirements. The current version will be published on this page.
Changes apply from the date the updated terms are published unless another effective date is stated.
Last updated: 26 September 2026.
17. Governing Law
These website terms are governed by applicable laws of Australia and, where relevant, the laws of the Australian state or territory connected with the matter or venue concerned.
Nothing in this clause prevents a person from relying on mandatory rights or protections available under applicable law.
18. Contact
Questions about these terms or PlayRoomAU.com can be directed to:
- Email: [email protected]
- Phone: +61 2 8017 4492
- Location: Australia