PLAYROOMAU · AUSTRALIA

Privacy Policy

How PlayRoomAU collects, uses, stores and protects information submitted through the website.

1. Introduction

This Privacy Policy explains how PlayRoomAU handles personal information and other data when you visit PlayRoomAU.com, contact us, subscribe to venue communications, interact with website features or communicate with a PlayRoomAU venue.

We aim to collect only information that is reasonably connected with operating the website, responding to visitors, managing communications, maintaining security and providing information about PlayRoomAU venues, hospitality, events, membership and adult gaming facilities.

This policy should be read together with our Terms & Conditions and Cookie Policy.

2. Who We Are

PlayRoomAU is an Australian entertainment and hospitality brand. PlayRoomAU.com provides information about PlayRoomAU venues and selected facilities available at those venues, including dedicated gaming areas for eligible adults aged 18 and over.

References to “PlayRoomAU”, “we”, “us” or “our” in this policy refer to the operator of this website and the PlayRoomAU communications relevant to your enquiry.

3. Information We Collect

The information we collect depends on how you use the website. It may include:

  • identity and contact details such as your name, email address and telephone number;
  • enquiry information, including your preferred venue and message content;
  • newsletter, membership and marketing preferences;
  • records of cookie choices and age-gate acknowledgement stored in your browser;
  • technical information about your browser, device and interaction with the website;
  • communications you send to us and records of our responses.

We do not ask website visitors to provide payment-card details, gambling account credentials, cryptocurrency information or online betting deposits through PlayRoomAU.com.

4. Information You Provide

You provide information directly when you complete a contact form, subscribe for updates, enquire about membership, contact us by email or telephone, or otherwise communicate with PlayRoomAU.

Please provide information that is accurate and relevant to your request. You should not send sensitive personal information through a general website enquiry unless it is genuinely necessary for us to deal with your request.

If you provide information about another person, you should have an appropriate basis for doing so and should not provide more information than is necessary.

5. Technical and Usage Data

When you access the website, standard technical information may be generated automatically. Depending on the technologies enabled through your cookie choices, this can include IP address, browser type, device type, operating system, approximate region, referring page, pages viewed, timestamps and general interaction data.

Technical information can be used to deliver the website, diagnose errors, prevent misuse, understand performance and improve navigation. Optional analytics technologies are used only in accordance with the cookie preferences available on the website.

6. Cookies and Local Storage

PlayRoomAU uses browser storage to remember essential choices such as age verification and cookie preferences. The website may also use optional analytics, preference or marketing technologies where you have selected those categories.

Essential storage is required for core website functions and cannot be disabled through our cookie panel. Optional categories can be accepted, rejected or changed through Cookie Settings.

For more detail about categories, purposes and controls, read our Cookie Policy.

7. How We Use Information

We may use information for the purposes reasonably connected with your interaction with PlayRoomAU, including to:

  • respond to enquiries and provide requested venue information;
  • manage newsletter, event or membership communications you request;
  • remember website preferences and consent choices;
  • operate, maintain, troubleshoot and secure the website;
  • measure website performance and improve content where analytics permission has been given;
  • protect PlayRoomAU, visitors and systems from fraud, misuse or security threats;
  • meet legal, regulatory, record-keeping or dispute-resolution obligations where applicable.

We do not use information submitted through the website to create an online casino wallet or online real-money gambling account.

8. Marketing

If you choose to receive marketing communications, we may send information about PlayRoomAU venues, hospitality offers, events, membership updates and related venue news. Marketing communications are separate from messages required to respond to an enquiry or provide a service you have requested.

You can unsubscribe from promotional email communications using the unsubscribe method provided in the message or by contacting us. Changing your marketing preference does not prevent us from sending non-marketing communications that are reasonably required to deal with an existing enquiry.

9. Service Providers

We may use third-party providers for services such as website hosting, infrastructure, email delivery, security, analytics, technical support and form processing. Providers may receive only the information reasonably necessary to perform the relevant service.

Where a provider processes information on our behalf, we seek to use appropriate operational and contractual controls for the nature of the service. Some technology providers may operate infrastructure in more than one country, so information may be processed in locations outside your state or territory and, where applicable, outside Australia.

Third parties that act independently from PlayRoomAU are responsible for their own privacy practices.

10. Data Retention

We retain personal information for no longer than reasonably necessary for the purpose for which it was collected, taking into account operational requirements, legal obligations, security needs and the management of enquiries or disputes.

Different categories of information may have different retention periods. For example, a short website enquiry may not need to be retained for the same period as records connected with an ongoing membership or formal complaint.

When information is no longer required, we may delete it, de-identify it or otherwise remove it from active use, subject to lawful retention requirements and routine system backups.

11. Information Security

We use reasonable administrative, technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

Security measures may include access controls, restricted administrative permissions, system monitoring, software updates and secure hosting practices appropriate to the website. No method of internet transmission or electronic storage is completely risk-free, and visitors should take reasonable care when deciding what information to send online.

If you believe information connected with PlayRoomAU has been accessed or used without authorisation, contact us promptly using the details below.

12. Privacy Rights

Depending on the circumstances and applicable Australian privacy law, you may be able to ask for access to personal information we hold about you, request correction of inaccurate or outdated information, withdraw certain consents or raise a concern about how information has been handled.

To protect privacy, we may need to take reasonable steps to confirm your identity before responding to an access or correction request. We may also need enough information to identify the relevant records.

If you make a privacy complaint, please describe the issue and the outcome you are seeking so that it can be assessed and responded to appropriately.

13. Third-Party Links

PlayRoomAU.com may link to maps, social platforms, support services or other external websites. A link does not mean that PlayRoomAU controls the external service or its handling of personal information.

When you leave PlayRoomAU.com, the privacy policy and terms of the destination service apply. You should review those documents before providing personal information to the third party.

14. Users Under 18

Information about PlayRoomAU gaming areas is intended for adults aged 18 and over. The website uses an age gate for access to gaming-related content and does not present adult gaming as an activity for minors.

If you are under 18, you should not attempt to access adult gaming areas at PlayRoomAU venues or submit gambling-related membership or promotional requests. If we become aware that information has been submitted inappropriately by a minor, we may delete or restrict that information where reasonably possible.

15. Policy Changes

We may update this Privacy Policy when our website features, communications, operational practices or legal obligations change. The current version will be published on this page.

Material changes may also be highlighted through the website or relevant communications where appropriate. Continued use of the website after an update means the current version of the policy will apply to subsequent interactions.

Last updated: 26 September 2026.

16. Contact

For privacy questions, requests or complaints, contact PlayRoomAU:

Please include enough detail for us to understand your request, but do not send passwords, payment-card details or other unnecessary confidential information by email.